Privacy Policy

1. Introduction

ChopQ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our food service platform, mobile application, and related services (collectively, the "Service").

By using the Service, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly, including:

• Account Information: Name, email address, phone number, password
• Profile Information: Business name, address, profile picture
• Payment Information: Credit card details, billing address (processed securely by payment providers)
• Order Information: Delivery address, order preferences, dietary restrictions
• Communication Data: Messages, reviews, feedback, customer support inquiries

2.2 Automatically Collected Information

When you use our Service, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on Service, clickstream data
• Location Data: GPS location (with your permission), IP-based location
• Cookies and Tracking: Session data, preferences, analytics data

2.3 Voice and Chat Data

When you use our AI-powered chatbot or voice ordering features, we collect and process voice recordings and chat transcripts to fulfill your orders and improve our services. Voice data may be processed using third-party AI services.

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Delivery

• Process and fulfill your orders
• Facilitate communication between customers and merchants
• Provide customer support and respond to inquiries
• Send order confirmations and status updates
• Process payments and prevent fraud

3.2 Service Improvement

• Analyze usage patterns and trends
• Improve our AI chatbot and voice ordering accuracy
• Develop new features and functionality
• Conduct research and testing
• Monitor and improve Service performance

3.3 Marketing and Communications

• Send promotional offers and updates (with your consent)
• Provide personalized recommendations
• Notify you about changes to our Service
• Conduct surveys and gather feedback

3.4 Legal and Security

• Comply with legal obligations
• Enforce our Terms of Service
• Protect against fraud and security threats
• Resolve disputes and enforce agreements

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Merchants

We share your name, order details, delivery address, and contact information with merchants to fulfill your orders.

4.2 With Service Providers

We work with third-party service providers who assist us in:

• Payment processing (e.g., Stripe, PayPal)
• Cloud hosting and data storage
• Analytics and performance monitoring
• Email and SMS delivery
• AI and machine learning services
• Customer support platforms

4.3 Business Transfers

If ChopQ is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 Legal Requirements

We may disclose your information to:

• Comply with legal obligations or court orders
• Protect our rights and property
• Investigate fraud or security issues
• Protect the safety of users or the public

4.5 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Storage and Security

5.1 Data Storage

Your data is stored on secure servers provided by trusted cloud hosting providers. We use industry-standard security measures including:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure backup and disaster recovery procedures

5.2 Data Retention

We retain your personal information for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

6.1 Access and Portability

You have the right to access and receive a copy of your personal information.

6.2 Correction

You can update or correct your information through your account settings or by contacting us.

6.3 Deletion

You can request deletion of your account and personal information, subject to legal retention requirements.

6.4 Opt-Out

You can opt out of:

• Marketing emails (via unsubscribe link)
• Push notifications (via device settings)
• Location tracking (via device settings)
• Cookies (via browser settings)

6.5 Object and Restrict

You may object to or request restriction of certain processing activities.

To exercise these rights, please contact us at privacy@chopq.com

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Essential Cookies: Required for basic Service functionality
• Performance Cookies: Help us understand how you use our Service
• Functional Cookies: Remember your preferences and settings
• Advertising Cookies: Deliver relevant advertisements

You can control cookies through your browser settings. Note that disabling cookies may affect your ability to use certain features.

8. Third-Party Links and Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to access personal information
• Right to equal service and price

Note: ChopQ does not sell your personal information to third parties.

12. GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

We process your data based on consent, contract necessity, legal obligation, or legitimate interests.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: